Making a complaint to LGSCO (Local Government and Social Care Ombudsman)

How can I make my complaint to LGSCO?

If you want to complain to the LGSCO you can do so by:

Accessing online: fill in a form - please follow the link and register to access the complaint form

Or

Using the phone: please call the telephone helpline 0300 061 0614 – This line is open between 10am and 4pm, Monday to Friday (except public holidays) and can be quieter in the afternoon

Or

By post: this may take a little longer, but you can do this by downloading the postal complaints form

If you are complaining on behalf of yourself: please follow the link download the LGSCO postal complaint form

If you are complaining on behalf of someone else: please follow the link download the LGSCO postal complaint and consent form.

Once you have downloaded the correct form/s, please print and fill in.

Once completed send to

Local Government and Social Care Ombudsman PO Box 4771 Coventry CV4 0EH


What do I need to prepare to make my complaint to LGSCO?

If you have made a complaint and have followed the complaint procedure of the following:

  • The organisation or company – either privately paid for, part funded or commissioned by your local authority

  • Your Local Authority Adult Social Care

  • Volunteer organisation


And you are still not satisfied, you can decide that you want to take the complaint to the LGSCO. To do this you will need to gather the following details:

  • a summary of what happened

  • details of the main issues of concern

  • details of what action has been taken so far

  • details of what you are still unhappy about

  • why you feel that further action under the local resolution stage of the complaint would not sort out the problem

  • why you think an independent review would be helpful

Please see the section ‘How do I make a complaint’ (Part 2), for tips and ideas about collating this information, being clear and straight forward and constructive