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Quality

Advocacy Quality Performance Mark (QPM)

 

We aim to be as good as we possibly can be at what we do. 

  

The QPM is the only Quality Mark for organisations offering independent advocacy. 

  

The QPM is only awarded to organisations who can show that they provide excellent services in line with QPM standards and the Advocacy Charter. An organisation must be reassessed every 3 years.   

  

The Advocacy People have held the QPM continuously since 2010 (under our previous name seAp until 2020). 

 

Our latest QPM award is valid until May 2026. The NDTi who make the award said: 

  • The Advocacy People demonstrated a strong clarity of purpose at all levels of the organisation. 

  • The principles of independent advocacy have been embedded into policies, practice, systems and processes. 

  • Policies are of an excellent standard that met and often exceeded QPM requirements. 

  • Many examples of exemplary advocacy were shared during the site visits. 

  • There are extremely robust systems and processes in place for supporting advocates, locally and organisationally. 

  • Advocates universally reported feeling well supported by The Advocacy People, their supervisors/managers, and each other. 

  • Advocates frequently spoke about how their wellbeing was taken seriously by the organisation. 

  • The Advocacy People have continued to support social work students on placement which is excellent to see. 

  • Partnership working is an area where The Advocacy People excel. Feedback from partners was overwhelmingly positive. This is a real achievement given the pressure on day-to-day delivery. 

 

What you think about our services

We will sometimes ask you to tell what you think about the service you receive. This helps us to check that what we are doing is as good as it can be, and make changes if we can do things differently.  It is also important for us to know that what we do is making a difference.

Of course, you don’t need to wait to be asked – we always like to hear what you think, so get in touch!

 

Complaints

We always try to give the best possible service to those who use and commission our services.  But we also know that sometimes we don’t do things as well as you would expect.

 

If you have had a poor experience of any of our services, we would like to hear about it.

 

We will ensure:

Your complaint is properly investigated

Your experiences, views, wishes and feelings are heard.

You can download our complaints leaflet by clicking the icon.

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