Quality

Quality

 

We aim to be as good as we possibly can be at what we do.

 

The Advocacy Quality Performance Mark (QPM) is the only Quality Mark for organisations offering independent advocacy.

 

The QPM is only awarded to organisations who can show that they provide excellent services in line with QPM standards and the advocacy charter. 

 

In October 2019, The Advocacy People were awarded the QPM again. It expires in September 2022.

 

 

The NDTi who make the award said that we have:

 

  • Consistent, high standard practice across the organisation;

  • An exceptional set of Policies and Operating Procedures, demonstrating a “sophisticated, insightful, person-centred and progressive approach to advocacy delivery, deeply rooted in independent advocacy principles”;

  • Strong leadership;

  • Commitment to continual development.

 

 

What you think about our services

We will sometimes ask you to tell what you think about the service you receive. This helps us to check that what we are doing is as good as it can be, and make changes if we can do things differently.  It is also important for us to know that what we do is making a difference.

Of course, you don’t need to wait to be asked – we always like to hear what you think, so get in touch!

 

Complaints

We always try to give the best possible service to those who use and commission our services.  But we also know that sometimes we don’t do things as well as you would expect.

 

If you have had a poor experience of any of our services, we would like to hear about it.

 

We will ensure:

Your complaint is properly investigated

Your experiences, views, wishes and feelings are heard.

PO Box 375, Hastings, East Sussex, TN34 9HU

0330 440 9000

Text 80800, starting message with PEOPLE

©2020 by The Advocacy People

Charity No. 1080679

Company No. 3963421