The Advocacy People
Independent Health Complaints Advocacy
What is Independent Health Complaints Advocacy?
Independent Health Complaints Advocacy (IHCA) supports people who wish to make a complaint about NHS treatment or services. An advocate helps you understand the complaints process, assists you in putting your complaint together, and supports you at meetings or hearings. The service is entirely free and independent from the NHS.
How can Independent Health Complaints Advocacy help me?
Making a complaint about your healthcare can feel daunting, particularly when you are already dealing with the impact of a negative experience. An Independent Health Complaints Advocate can take the pressure off by helping you articulate your concerns clearly, ensuring that your complaint is taken seriously, and supporting you through every stage of the process, from the initial complaint right through to the Parliamentary and Health Service Ombudsman if necessary.
How can I get Independent Health Complaints Advocacy support?
If you have a complaint about NHS treatment or services and would like support, please get in touch with our team. Our advocates are experienced in the NHS complaints process and will support you confidentially and without judgement.