Social Care Complaints Advocacy

The Complaints Procedure for social care service complaints, is structured around three main principles: listening, responding and improving. This will enable services to improve as a result.

 

These are some of the things that you might want to complain about:

  • The attitude or behaviour of staff

  • A care plan, an assessment or review

  • Decisions that you do not agree with

 

The local authority will acknowledge your complaint in 3 days and a manager will contact you to discuss your concerns.

If necessary and appropriate, they will arrange to meet you and talk about it further.

They will work with you to agree a plan for dealing with your complaint which will include the outcomes you are seeking, how the complaint will be dealt with, who will be involved and the expected timescales.

You will always receive a written response.

When you get in touch about wanting to make a complaint about social care services, we will pass your referral to The Care Forum. More information can be found on their website by clicking here.