NHS Complaints

NHS Continuing Healthcare Funding

How it works

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Most people’s social care is arranged and paid for by their local authority.

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However, some people with long-term complex health needs can get social care arranged and paid for by the NHS. This is called continuing healthcare.

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A team of healthcare professionals will look at your care needs and decide whether or not you are entitled to CHC funding.

How can I find out more?

There’s lots of information available on the internet so we won’t repeat it here.

Below are some links you may find helpful:

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NHS Continuing Healthcare Website

NHS Funded Nursing Care 

NHS Continuing Healthcare Film

How can The Advocacy People help?

If you are unhappy with the CHC process or a decision which has already been made, you can get support from an Independent Health Complaints Advocate.

There is no charge for this service.

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To find out if we provide this service in your area, have a look at our map here.

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If we don’t provide the service, there will be someone else who does.

Our advocates will:

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• take time to understand your situation

• provide information and help you understand it

• help you decide what you want to achieve by making a complaint or challenging the decision

• help you understand the process

• explore your options at every stage

• help you decide what you want to do and how you want to do it

• act on your direction if you don’t feel able to take action yourself

• help you write letters to the right people

• go with you to meetings about your complaint/challenge.

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Our advocates won’t:

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• investigate your situation or any part of your care and treatment

• make any decisions for or about you

• tell you what to do or give any legal or other advice.  

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Our advocacy services are independent from the NHS.