NHS Complaints
NHS Continuing Healthcare Funding
How it works
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Most people’s social care is arranged and paid for by their local authority.
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However, some people with long-term complex health needs can get social care arranged and paid for by the NHS. This is called continuing healthcare.
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A team of healthcare professionals will look at your care needs and decide whether or not you are entitled to CHC funding.
How can I find out more?
There’s lots of information available on the internet so we won’t repeat it here.
Below are some links you may find helpful:
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NHS Continuing Healthcare Website
NHS Continuing Healthcare Film
How can The Advocacy People help?
If you are unhappy with the CHC process or a decision which has already been made, you can get support from an Independent Health Complaints Advocate.
There is no charge for this service.
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To find out if we provide this service in your area, have a look at our map here.
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If we don’t provide the service, there will be someone else who does.
Our advocates will:
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take time to understand your situation
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provide information and help you understand it
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help you decide what you want to achieve by making a complaint or challenging the decision
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help you understand the process
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explore your options at every stage
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help you decide what you want to do and how you want to do it
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act on your direction if you don’t feel able to take action yourself
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help you write letters to the right people
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go with you to meetings about your complaint/challenge.
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Our advocates won’t:
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investigate your situation or any part of your care and treatment
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make any decisions for or about you
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tell you what to do or give any legal or other advice.
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Our advocacy services are independent from the NHS.
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